These Terms and Conditions govern the relationship between you and Songtsan Travel. By booking a trip, you agree to be bound by these Terms and Conditions which outline, among other things, our cancellation policy and certain limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
When you make decision to book tour with Songtsan Travel, please ask for a formal tour contract, the contract will include all the agreement made between you and Songtsan Travel. Please fill in the Travelers list and Health status on first page, sign your name on each page, and leave your contract information on last page. Then please scan or fax or email signed tour contract to our company, and make sure our company receive it. The contract will be effective and valid when the two items are fulfilled: our company received the contract which you have signed and the deposit you have paid.
You may cancel your tour after it is confirmed with payment; you will be liable to pay cancellation charges.
1 month in advance – 20% of total trip cost
7 to 29 days in advance – 30% of total trip cost
Less than 7 days in advance – 50% of total trip cost
The Tour has to be cancelled due to political reason. Cancellation 10 days before departure due to political reason or natural force, No cancellation charge on local tour, but the lost caused by refunding flight tickets and train tickets is on travelers. If tour has to be cut off by any physical disease or personal reasons when they are in Tibet.
Airfare: Travelers can get refund of airfare according to the policy of Airline Company.
Train Fare: Travelers can get 60-80% refund of unused train fare according to the policy of train station
The effective date of notification regarding cancellation will begin when the notification is received at our premises in writing (email or fax). If a cancellation is caused by force, such as weather, unforeseen circumstances, political upheavals, air or rail transportation company etc., neither party shall be held responsible, a full refund of the unused tour fare shall be given back to tourists (bank transfer charge will be deducted from the refunding fee).
If a tourist has to leave his tour group because of accident, injury, or serious illness, a refund of 50% of the unused tour fare shall be made to the tourist. No refund will be made available for a tour member who otherwise quits the tour group on his own account.
No refunds shall be made if a client fails to show up for a tour departure; arrives late or leaves a tour early; or voluntarily chooses not to participate in any activity or service contracted in the tour. No exceptions shall be made to this policy.
The refund will be made through bank transfer or through your credit card, depending on the original method of purchase. Additionally, although Songtsan Travel will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take 4 to 6 weeks for the actual crediting to take place, depending on your bank’s practice.
Trip Modification: We provide free service to modify your itinerary two times after you confirm booking of your tour. We do provide unlimited alteration to meet your ultimate satisfaction, but from the third time we charge a $20 surcharge for every new modification. Amendments need to be made no less than 5 business days prior to check-in date (in case of emergency, please contact us directly.)